Frequently Asked Questions
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When are your check-in and check-out times?
Check-in begins after 3 p.m., and our check-out time is 11 a.m.
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Is there on-site parking?
Valet parking is available on-site 24/7 for $65 per night.
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Can I store my luggage?
We're able to store your luggage before check-in and after check-out. Please note that this service is available same-day only, and we aren't able to store luggage overnight.
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Where can I get a rental car?
Please visit our on-site Go Tours Hawaii concierge between 8 a.m. and 5 p.m. for assistance with booking car rentals. Avis is also available at the International Market Place on the main floor, next to the customer service desk.
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How far is the beach?
Five to seven minutes' walking distance. Less, if you walk fast. Just don't forget your sunscreen.
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Do you have beach or pool towels?
Yes, we got you. For a complimentary towel, please see us at the front desk or the gift shop.
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Is the pool heated? Is there a hot tub?
We don't have a hot tub or heated pool available, but the pool is tempered, and trust us, that's what you'll need the most.
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Is there a laundry facility?
We do not have on-site laundry facilities. Please reach out to one of our staff members to connect with Hakuyosha Dry Cleaning or contact Tama Laundry LLC for wash and fold service.
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Do you have gluten-free options at Hideout? How about options for keiki (kids)?
Yes, of course! Please visit our website at www.hideoutwaikiki.com.
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Do you offer room service?
Yes, room service is available by scanning a QR code, which you can find in your room's compendium and also in your welcome letter.
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Is there free Wi-Fi?
Yes, Wi-Fi is included in the daily destination fee.
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Is there free coffee or tea?
We have free coffee and tea available upon request, 24/7.
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Where is the ice machine on my floor?
Freezers with pre-bagged ice are located on the lobby level and 15th and 16th floors.
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What is your pet policy?
We're proud to be pet-friendly. Please note that we do charge a one-time, $150 pet cleaning fee for your furry friend at the end of your stay.
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Is there a meeting space available?
While we don't have a meeting space on-site, we would love to help you with your special event. Please reach out to our sales team for assistance with alternative options.